Notice of Privacy Practices
This notice explains how your medical information may be used and disclosed, and how you can access this information.
Please review it carefully.
Our Commitment to Privacy
We understand that your privacy is important. This Privacy Policy applies to all services, tools, features, and content available through this website, operated by ISpin Health (the "Company") and its affiliated entities. It explains how we collect, use, and protect your personally identifiable information (PII).
If you have questions about this Privacy Policy, please contact us at: info@ispinhealth.com
Note: Please do not send sensitive information via email, as electronic communication is not always secure.
Scope of This Privacy Policy
This policy applies to all Personal Data collected from users of our platform and services.
"Personal Data" refers to any information that can be used—alone or in combination with other information—to identify or contact a user.
We are committed to transparency regarding how we collect, use, store, and disclose your Personal Data. This policy outlines:
· What information we collect
· How and when we use it
· How we protect your data
· Your rights regarding your data
Health and Medical Information
Some of the Personal Data we collect may include:
· Health Data: Information related to your physical or mental health
· Protected Health Information (PHI): As defined under HIPAA, this includes any health-related data associated with your care or payment for care
· Medical Records: As defined by applicable state laws
Our privacy practices are designed to comply with the Health Insurance Portability and Accountability Act (HIPAA) and relevant state privacy laws. If you have questions about how we manage your PHI or medical records, please reach out to us directly.
User Consent
By submitting your Personal Data through our platform, you acknowledge and agree to the terms outlined in this Privacy Policy.
If you do not agree with any part of this policy, please do not submit Personal Data or use our services.
Continued use of our services after updates indicates your agreement to the revised terms.
All changes take effect immediately upon notification and apply to all Personal Data we manage at that time.
Do Not Share Statement:
No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information We Collect and How We Use It
We may use personal data for the following purposes:
• To provide and maintain our service, including to monitor the usage of our service.
• To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
• To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
• To manage your requests: To attend and manage your requests to us. All messages you send through the Service, whether to us or other users, are stored on our servers. iSpin Health employs servers and services owned by third parties to retain these messages.
To enhance and provide access to our Website, we may collect and process Personally Identifiable Information (PII). This may include:
A. Information You Provide
When using certain features of the Website (e.g., submitting a contact form), you may be asked to provide:
· Full name
· Mailing address
· Email address
· Country of residence
· Other contact details
B. Information from Third Parties
We may supplement the information you provide with data received from third-party sources. For example, if you engage with social media or plug-ins integrated into the Website, we may receive related data from those platforms.
C. Communications
When you contact us via email or other methods, we may retain those communications to process your request and improve our services.
D. Usage Data
With your consent, we collect anonymized and aggregated data about your interactions with the Website to analyze performance and usage trends.
E. Technical Data
When using the Website, we may automatically collect data such as:
· IP address
· Internet service provider
· Browser type and language
· Operating system and hardware specs
· Location, online/offline status, and search activity
This data helps us understand usage patterns, improve functionality, and maintain security.
F. Aggregate and Analytical Data
We may perform aggregated analysis based on user demographics, interests, and behavior. This non-personal data may be shared with affiliates or business partners for lawful purposes. It does not identify individual users.
2. Cookies and Tracking Technologies
We use both temporary and persistent cookies to support site functionality, track user activity, and enhance user experience. A cookie is a small file stored in your browser that helps recognize repeat visits. While cookies do not reveal your identity, you may block or delete them via browser settings. However, disabling cookies may limit certain features.
We also use web beacons (gifs) to monitor Website performance and email engagement.
Additionally, we partner with third-party services such as Google, Facebook, Bing, Twitter, and others for:
· Usage analytics
· Marketing insights
· Interest-based advertising
3. Targeted and Interest-Based Advertising
You acknowledge that we may use service providers and third-party affiliates to deliver personalized ads based on the PII you provide. These partners help us track the effectiveness of campaigns while masking individual identities.
4. External Links
Our Website may contain links to third-party websites and applications. We are not responsible for the content or privacy practices of those sites. This policy applies solely to data collected by us.
5. Children's Privacy
We do not knowingly collect or process data from children under the age of 16. If you suspect that a child has shared PII with us, please contact us, and we will take steps to delete it.
6. Information Sharing
You acknowledge that any information shared on third-party platforms, including blogs, is publicly accessible and at your own risk.
We may share your PII with:
· Trusted business partners, contractors, and service providers
· Entities involved in advertising, analytics, and data integration (e.g., Google Analytics, Facebook Ads, Leadsbridge, SumoSync)
We ensure that all partners comply with this Privacy Policy and follow data security and confidentiality protocols.
We may also disclose PII:
· To operate and improve the Website
· During a merger, acquisition, or sale of assets
· To comply with legal obligations or prevent fraud and abuse
7. Data Security and Retention
We use industry-standard safeguards to protect your data from unauthorized access or misuse. However, no method of internet transmission is entirely secure.
We retain your PII only as long as necessary for service delivery or legal compliance.
8. Data Integrity
We process PII strictly for its intended purpose and periodically review our practices to ensure relevance and accuracy. Users are encouraged to keep their information current.
9. Your Privacy Rights
You may exercise the following rights:
· Access & Correction: Request to view or update your PII
· Deletion or Restriction: Request deletion or limitation of your data processing
· Withdraw Consent: Revoke previously given consent without affecting prior lawful processing
· Data Portability: Request data transfer in a readable format (where technically feasible)
· File a Complaint: Lodge concerns with a relevant data protection authority
To exercise these rights, please email us at info@ispinhealth.com.
10. Policy Enforcement
We monitor our privacy practices and welcome any questions or concerns. For formal complaints, we commit to prompt responses and will collaborate with regulators as necessary.
11. Policy Updates
We reserve the right to update this Privacy Policy. Significant changes will be highlighted on our Website or communicated via email. We encourage you to periodically review the policy.
12. Consent to Data Processing
By submitting your PII through the Website, you consent to the collection, processing, and transfer of your data—potentially across international borders—subject to this Privacy Policy. Your data may be processed on servers located outside your country.
13. Contact Us
For questions, concerns, or to delete your data, please contact:
📧 info@ispinhealth.com
14. California Privacy Rights & Do Not Track
Under California Civil Code Section 1798.83, California residents may request details about how their data is shared with third parties for marketing.
To make a request, email: info@ispinhealth.com (limit one request per year).
We also honor “Do Not Track” signals.
How We Protect Your Personal Data
We take your data security seriously. We implement a combination of physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, or destruction. However, please note that no system can guarantee 100% security. Therefore, while we take reasonable precautions, you transmit personal data at your own risk.
How You Can Protect Your Personal Data
· Device Security: You are responsible for securing your device with appropriate security measures (e.g., password protection, encryption). We recommend taking steps to protect your device from unauthorized access.
· Phishing Scams: We will never ask for sensitive information like account numbers, passwords, or social security numbers through email. If you receive such a request, do not respond and contact us immediately at info@ispinhealth.com.
· User Account Security: You must protect your user ID, password, and other account information. If you suspect any unauthorized access to your account, contact us at info@ispinhealth.com immediately.
Where Is Your Personal Data Processed?
The personal data collected through the platform and devices will be stored on secure servers. It may be transmitted to third parties who may store or maintain the data on their secure servers.
Sharing Your Personal Data
For Patient Users:
We will share your personal data with the provider user you connect with through our services. If you wish to revoke access at any time, you can do so by emailing info@ispinhealth.com.
With Service Providers and Third-Party Partners:
We collaborate with a limited number of business partners to help power our services. These partners are contractually required to protect your personal data and use it only for the specific purpose for which it was shared. This may include data hosting, IT services, customer support, and payment processing.
In Legal and Enforcement Situations:
We may disclose your personal data when necessary to (i) comply with legal processes or governmental requests; (ii) cooperate with investigations into violations of this Privacy Policy or our Terms of Use; or (iii) pursue legal action against individuals violating the Terms of Use or causing harm to our rights, property, or others.
With Third-Party Advisors:
Your personal data may be shared with third-party advisors such as lawyers, auditors, accountants, or banks when we have a legitimate business need to do so.
In Case of Business Transitions:
If ISpin Health undergoes a reorganization, merger, sale, or other business transition, your personal data may be transferred as part of the process.
If your personal data is shared with third parties outside of the above circumstances, we will notify you at the time of collection and give you the option to decline the transfer.
Retention of Personal Data
We retain your personal data for as long as you have an active user account and up to six years after the account is closed. The retention period depends on the type of data, contractual obligations, and applicable laws. Once the retention period ends, we will remove your personal data from our systems and request our partners to do the same. If there are technical limitations preventing complete deletion, we will implement measures to stop any further processing of the data. Anonymized data may be retained indefinitely.
Note: Once your personal data is shared with third parties, we may no longer be able to access it or ensure its deletion or modification.
Opting Out of Cookies
If preferred, you can configure your browser to remove or reject cookies. However, if you disable cookies, you may need to re-enter your login information every time you visit the platform.
Security of Your Personal Data
We are committed to protecting your personal data through a combination of physical, technical, and administrative security measures. While we take these precautions, we cannot guarantee 100% security of data transmitted over the internet. By using the platform, you acknowledge and accept this risk.
Safeguards: Your data is stored on secure servers protected by encryption, backups, and access controls. If we become aware of a security concern, we will attempt to notify you with instructions on protective steps.
You are responsible for securing information stored on your personal devices, including using appropriate password protection, encryption, and other device-level security measures. We recommend you take necessary steps to protect your devices.
Security Risk Disclaimer: Although we implement safeguards, we cannot guarantee the complete security of your data. The transmission of personal data is at your own risk.
Withdrawal of Consent
If you have given consent for the use and disclosure of your personal data, you may withdraw that consent at any time by contacting info@ispinhealth.com. Please note that your withdrawal will not affect any previous uses of your data that occurred prior to receiving your request.
How to Protect Your Personal Data
We will never ask for confidential information such as account numbers, usernames, or passwords through email. If you receive such requests, do not respond or click any links or attachments. Instead, contact us at info@ispinhealth.com.
You should take precautions to protect your account details from unauthorized access, including using strong passwords and encryption technologies. If you suspect unauthorized use of your account, notify us immediately at info@ispinhealth.com
Patients User: BY SUBMITTING YOUR PERSONAL DATA THROUGH THE PLATFORM, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND AGREE TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT SUBMIT ANY PERSONAL DATA TO US AND IMMEDIATELY CEASE USE OF THE SERVICES.